MPH Installations Ltd (trading as MPH Plumbing & Heating / MPH Trades)
1. Introduction
These Terms & Conditions govern MPH Installations Ltd’s plumbing, heating, bathroom installation and associated services. They explain responsibilities, payments, variations, cancellations, guarantees and disputes. Nothing in them affects statutory consumer rights.
2. When These Terms Apply
These terms apply when incorporated into the contract. Our quotations link to these terms and expressly state that acceptance of the quotation constitutes acceptance of them. The applicable version is the version in force when the quotation is accepted. Later changes do not apply retrospectively without agreement. Expressly agreed quotation terms take precedence over general terms, subject to law.
3. Services
Services may include plumbing, heating, bathrooms, boilers, drainage, emergency work, electrical and associated building trades, surveys, repairs and maintenance. The agreed quotation or instructions define the contracted scope.
4. Terminology
“MPH” means MPH Installations Ltd; “customer” means the contracting person or organisation; “tradesperson” includes employees and appointed subcontractors; “quotation” means a fixed-price offer for a stated scope; “estimate” means an indicative cost assessment; “variation” means an agreed change; “substantial progress” has the meaning in Section 9.1. MPH may decline work before contract formation and may allocate suitably qualified tradespeople.
5. Hourly Rate Work
Charges comprise agreed hourly labour, reasonable time obtaining necessary non-stock materials, materials at MPH’s applicable selling prices and agreed additional charges. Materials may include procurement, handling, transport and commercial margin; there is no fixed 25% markup cap. Applicable rates and charging basis will be disclosed before work. Unforeseen additional charges will be explained and agreed where reasonably practicable. Consumer prices include VAT where applicable.
6. Fixed Price Work, Quotations and Estimates
Fixed quotations cover the expressly agreed scope and specification. Prices may incorporate labour, materials, overhead, contingency and profit; they are not limited by equivalent hourly charges or a materials markup. MPH will not increase an agreed fixed price simply because it underestimated costs. Changes require an agreed variation or another lawful basis. Estimates are indicative and charged on the agreed basis; material increases will be notified and approved before expenditure beyond the authorised scope.
6.1 Preparation of Existing Surfaces
Unless quoted otherwise, standard preparation includes removal of one layer of existing tiles, cladding or floor covering, reasonable scraping of residual adhesive and minor filling, sanding or levelling. It excludes replacement or repair of plasterboard, cement board, plywood, floor substrates, timber, plaster, render, screed, structural elements, water damage, damp, rot, mould, unstable substrates, significant unevenness, excessive adhesive and concealed defects unless expressly included. MPH will notify customers of necessary additional work and costs before proceeding, except proportionate urgent safety action.
6.2 Unforeseen Additional Works
Concealed defective pipework, drainage, wiring, floors, walls or other conditions outside the agreed/visible scope will be explained and separately quoted. Customers may decline variations; MPH need not provide out-of-scope work without payment. If additional work is essential for safe or proper completion, affected work may be suspended while an alternative is discussed. If no lawful workable solution is reached, the affected contract may end with fair reconciliation.
6.3 Estimates
An estimate is not a guaranteed fixed price. Charges follow the disclosed basis. MPH will advise of material increases when reasonably foreseeable and obtain agreement before incurring unauthorised expenditure.
7. Offers and Incentives
Promotions and incentives are subject to their stated conditions and eligibility. Offers cannot be combined without agreement. Complimentary designs or CAD drawings are subject to the terms communicated with the offer.
8. Material Collection
For hourly work, reasonable collection time for necessary non-stock materials may be charged at the agreed rate, ordinarily no more than 45 minutes without explanation. Normally one tradesperson will collect materials where several attend. Collection is not charged separately for fixed-price work unless agreed.
9. Invoices and Payment Terms
- Bathroom supply and installation: 50% deposit on acceptance, 40% at substantial progress, 10% on completion.
- Bathroom installation-only: 30% deposit, 60% at substantial progress, 10% on completion.
- Boiler installation: deposit and balance as stated in the accepted quotation, with the outstanding balance otherwise due on completion.
- Plumbing, heating repairs and servicing: payment on completion unless otherwise agreed.
A different expressly agreed quotation schedule takes precedence. Invoices fall due at the agreed milestone and upon request. Advance payments must be agreed before contract formation. On overdue undisputed amounts, MPH may charge simple interest at 4% per annum above Bank of England base rate, calculated daily, only to the extent lawful and fair. Statutory remedies for defective or incomplete work remain unaffected.
9.1 Substantial Progress
Substantial progress means the majority of the contracted work has been completed and the agreed stage-payment milestone reached. For bathrooms this normally includes substantial first fix, surface preparation and a substantial proportion of tiling, panelling or cladding as applicable; second fix, finishing, commissioning and snagging may remain. MPH assesses this milestone reasonably, objectively and in good faith against the agreed scope.
9.2 Withholding Stage Payments
Minor snagging does not automatically justify withholding the entire stage payment. MPH will address genuine defects or outstanding contracted items within a reasonable timeframe. Customers retain any lawful right to withhold a proportionate sum or exercise other statutory remedies.
9.3 Failure to Make Stage Payments
If an undisputed payment remains unpaid after reasonable written notice, MPH may reasonably and proportionately suspend further work, taking steps to leave the site safe. The programme may be reasonably extended where suspension is lawfully caused by customer non-payment. Statutory rights remain unaffected.
10. Timekeeping and Delays
MPH will use reasonable endeavours to meet agreed attendance dates and programmes. Project durations are estimates unless a binding deadline is expressly agreed. Material delays, including unforeseen conditions, supply issues, illness, weather or restricted access, will be communicated with a revised programme where reasonably practicable. MPH will mitigate delays. This does not exclude liability for MPH’s breach or lack of reasonable care and skill.
11. Cancellation and Rearrangement
Customers should notify MPH promptly of cancellation or rearrangement, preferably by the end of the preceding working day for routine appointments. Outside applicable statutory cancellation rights, MPH may seek reasonable losses directly caused by cancellation, including properly incurred planning costs, non-returnable project-specific materials, supplier charges, unavoidable labour commitments and other legally recoverable net losses. MPH must mitigate loss and account for avoided costs; deposits are not automatically non-refundable.
11.1 Cancellation Before Work
If cancellation occurs before commencement, recoverable sums are limited to reasonable legally recoverable loss, with appropriate credit for recoverable or reusable materials and costs avoided.
11.2 Cancellation After Work Commences
MPH may seek payment for work properly completed, materials supplied, unavoidable commitments and legally recoverable net loss. Prior payments are credited; refunds lawfully due will be made within the required period. Customers retain remedies where cancellation arises from MPH’s breach.
11.3 Statutory Cancellation Rights
Qualifying distance and off-premises contracts generally carry a 14-day cancellation right for services, subject to statutory exceptions and differing rules for goods and mixed contracts. MPH will supply the legally required pre-contract cancellation information and model form. Customers may cancel through any clear statement.
11.4 Work During Cancellation Period
If a customer requests services to start within an applicable cancellation period, MPH will obtain the legally required express request and acknowledgements, on a durable medium where required. Lawful proportionate charges may apply following cancellation. Cancellation rights may be lost following full performance only where all statutory conditions are met.
11.5 Emergency Works
Exceptions for expressly requested urgent repairs or maintenance apply only where statutory conditions are met. Other goods and additional services remain subject to applicable cancellation rules.
12. Customer Satisfaction and Complaints
Customers should report suspected incomplete, defective or non-conforming work promptly to admin@mphplumbers.co.uk. MPH may request photographs, videos or a written description and arrange inspection and a reasonable opportunity to rectify verified defects. Assessment refers to the agreed scope, building regulations, manufacturer instructions, relevant industry standards, recognised tolerances and reasonable care and skill. Preferences beyond the agreed specification do not automatically constitute defects, but functionality alone does not prove conformity. Statutory remedies continue beyond any 12-month guarantee.
13. Workmanship Guarantee
MPH provides a 12-month workmanship guarantee from completion for defects directly attributable to its workmanship, additional to statutory rights. Manufacturer warranties apply separately. The guarantee ordinarily excludes faults caused solely by misuse, accidental damage, normal wear, unrelated existing faults, subsequent third-party alterations, omitted maintenance causing the defect, or inherent defects in customer-supplied goods that MPH could not reasonably identify or prevent. Exclusions apply only insofar as they caused the issue. Work on existing systems does not guarantee unrelated components. Clearance of a blockage does not guarantee unrelated or recurring blockages will not occur. An unpaid invoice does not extinguish statutory defect rights.
14. Liability
MPH will use reasonable care and skill and is responsible for employees and appointed subcontractors as required by law, including gas work undertaken under MPH’s contract. MPH is not liable for loss caused solely by unrelated pre-existing conditions, misuse or third-party interference outside its responsibility. Additional safety work outside scope may be separately quoted. Nothing excludes liability for death or personal injury due to negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.
15. Ownership of Goods and Materials
To the extent legally possible, MPH retains title to separately identifiable unpaid goods until paid for. This does not automatically apply to fixtures or goods legally incorporated into the property. MPH has no unrestricted right of entry or removal. Lawfully owned, removable goods may be collected by reasonable agreement; disputes are resolved through lawful processes.
16. General Contract Provisions
The contract comprises the accepted quotation, these terms, agreed specifications and subsequently agreed variations. Variations may be approved by email, electronic acceptance, signed document, verbal agreement or another clear verifiable method. MPH may request written confirmation before additional work. Neither party may unilaterally alter the agreed scope or price except as permitted by contract or law.
17. Customer Access and Site Readiness
Customers must provide reasonable agreed access and a reasonably accessible work area, and disclose known hazards or restrictions. Where the site is not reasonably ready or access is denied, MPH may rearrange attendance and seek demonstrable, unavoidable additional costs caused by customer breach, subject to law and reasonable mitigation.
17.1 Access for Completion, Snagging and Remedial Works
The customer’s obligation to provide reasonable access continues throughout the project, including where only minor outstanding works, snagging, inspections or remedial works remain. MPH will offer reasonable appointment dates and appropriate notice. The customer agrees to cooperate in arranging access within a reasonable timeframe and must not unreasonably refuse, obstruct or repeatedly postpone suitable appointments without reasonable justification. Where access cannot be agreed, MPH may request alternative availability within a reasonable period.
Where MPH has made reasonable attempts to arrange attendance but reasonable access is not provided, MPH may record outstanding items, appointments offered and reasons for non-attendance. Delay directly attributable to the customer’s unreasonable failure to provide access shall not be treated as delay caused by MPH.
Where the works have otherwise reached an agreed payment milestone, unreasonable restrictions on access do not, by themselves, postpone payment of sums properly due. This does not automatically make payment for genuinely incomplete work due or restrict statutory rights.
MPH may seek reasonable, demonstrable and unavoidable additional costs directly caused by breach of access obligations, subject to applicable law and mitigation. Once reasonable access is provided, MPH will arrange completion of outstanding contractual works or rectification of verified defects within a reasonable timeframe. Nothing in this clause removes MPH’s contractual obligations or affects statutory consumer rights.
18. Pre-Existing Conditions and Concealed Defects
Quotations rely on reasonably observable conditions and expressly identified assumptions. MPH is not automatically liable for concealed faults that could not reasonably have been detected, including pipework, drainage, wiring, walls, floors, ceilings or structures. Discoveries will be explained and out-of-scope remedies quoted separately. This does not exclude responsibility for faults MPH should reasonably have identified, caused itself or agreed to rectify.
19. Variations and Additional Works
MPH will explain changes to scope, price and material programme effects before proceeding, and obtain verifiable approval except for proportionate urgent safety measures. Customers may refuse additional work; MPH need not perform out-of-scope work without payment. Where refusal prevents safe or proper completion, MPH may suspend the affected works and seek a reasonable alternative; lawful termination requires fair reconciliation.
20. Customer-Supplied Materials
Customers should ensure supplied goods are available and suitable, subject to any assessment MPH agreed to perform. MPH will handle and install them with reasonable care and skill, but is not responsible for inherent defects or incompatibility it could not reasonably identify or prevent. Reasonable additional labour or delay charges must be explained and agreed. MPH remains responsible for its own negligent damage or defective installation.
21. Completion, Snagging and Workmanship Standards
Completion is assessed against the agreed scope, specification and applicable standards. Minor snagging that does not materially affect safety, use or contractual conformity may be recorded for rectification within a reasonable agreed timeframe and does not automatically make the entire project incomplete. Customers retain rights in respect of genuine unfinished or defective work. Workmanship is assessed objectively using manufacturer instructions, relevant standards and tolerances; preferences beyond the agreed scope do not automatically require extra work.
21.1 Determination of Completion
MPH Installations Ltd shall be responsible for assessing and confirming when contracted works have reached completion, acting reasonably, objectively and in good faith. Completion is assessed against the agreed quotation, scope, applicable workmanship standards, manufacturer instructions and relevant tolerances. Customer sign-off or personal satisfaction is not itself a prerequisite where work conforms to the contract. Minor snagging that does not materially affect safety, functionality or contractual conformity will not of itself prevent confirmation of substantial completion. Genuine outstanding obligations and defects remain subject to rectification and statutory remedies. MPH’s assessment is not final or unchallengeable and does not restrict consumer rights. Confirmation of substantial completion does not automatically accelerate a final payment expressly due only upon full contractual completion.
22. Customer Conduct, Staff Safety and Termination
MPH will treat customers respectfully and expects equivalent treatment of its personnel. Customers may complain, challenge charges, obtain advice and threaten or commence lawful proceedings; these actions alone are not misconduct or grounds for termination.
22.1 Unacceptable Conduct
Serious misconduct includes threats of violence, intimidation, abuse, discriminatory or sexually inappropriate conduct, persistent targeted harassment, serious or repeated obstruction preventing safe and reasonable performance, deliberate denial of agreed access constituting material breach, or repeated serious misconduct after warning.
22.2 Warnings and Suspension
MPH may proportionately require written communications, designate a contact or suspend attendance. Unless immediate action is justified, MPH will provide written details and a reasonable opportunity to remedy conduct. Credible safety threats or serious harassment may justify immediate withdrawal and suspension.
22.3 Termination
MPH may terminate where serious misconduct makes performance unsafe or unreasonable, or a material breach continues after reasonable notice and opportunity to remedy. Sufficiently serious circumstances may justify immediate termination. MPH will confirm the reasons and effective date in writing.
22.4 Financial Reconciliation
Where termination is legally justified by serious customer breach, MPH may recover properly completed work, materials supplied, reasonable unavoidable commitments and other legally recoverable losses, subject to mitigation. All sums paid are credited and any amount due back refunded. Termination does not automatically forfeit a deposit or make the entire unperformed contract price payable. Customers retain remedies where MPH is in breach.
22.5 Site Safety and Handover
Both parties will cooperate to leave the site safe. MPH may document work and materials and arrange reasonable collection of its property and provision of relevant installation information.
23. Quotation Acceptance and Contract Documentation
Customers receive access to applicable terms and legally required pre-contract information before accepting a quotation. Acceptance incorporates these terms where properly brought to the customer’s attention. MPH will retain reasonable records of the quotation, accepted version, payments and variations. Where required, cancellation instructions and forms will be supplied.
24. Company Information
- Contracting company: MPH Installations Ltd
- Trading names: MPH Plumbing & Heating / MPH Trades
- Company registration number: 11659605
- Registered office and business address: 376 Newport Road, Cardiff, CF23 9AE, United Kingdom
- Telephone: 029 2167 3516
- Email: admin@mphplumbers.co.uk
- Website: https://mphtrades.com
- Registered in England and Wales.
25. Statutory Rights and Governing Law
Nothing restricts statutory rights or liabilities that cannot lawfully be excluded. The contract is governed by the law of England and Wales, subject to mandatory consumer protections. If one provision is unenforceable, remaining provisions continue to apply to the extent permitted by law.
Statutory Cancellation Information
For qualifying distance or off-premises contracts, MPH will supply the applicable statutory cancellation information and model cancellation form before contract formation. A qualifying service contract ordinarily carries a 14-day cancellation period after contract formation. Customers may cancel by a clear statement to admin@mphplumbers.co.uk or another permitted method. Refunds and any permitted charges for services already provided are determined by applicable legislation. Use of the model form is optional. The statutory model cancellation form must also be provided separately where required.
Welcome to MPH Trades.
These terms and conditions outline the rules and regulations for the use of MPH Trades’ website, located at https://mphtrades.com/.
1. Introduction
These are MPH Trades’ Terms & Conditions. They tell you:
- The rules for using our services
- What you can expect from MPH
- Your rights and responsibilities
2. When These Terms Apply
Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our Terms of Use and Privacy and Cookie policies.
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service or have to comply with a new legal requirement.
3. What Do We Mean by “Services”?
Anything offered by MPH, across all the trades we cover (plumbing, heating, drains, bathrooms, electrics, carpentry, appliances, roofing, building, emergencies and commercial):
- Enquiries
- Estimates
- Project Work
- Installations
- Repairs
- Emergency Call Outs
- Servicing
- Guarantees
4. Terminology
For the purpose of these terms & conditions, the following words have the following meanings:
- “Us/We/Our” refers to MPH Trades.
- “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply materials).
- “Tradesperson/tradespeople” refers to the representative(s) appointed by MPH to carry out work.
We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.
5. Hourly Rate Work
The total charge to you will consist of the cost(s) of:
- Labour (the amount of time spent by the tradesperson carrying out work), including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
- Materials supplied by us (not exceeding the trade purchase price of materials + 25% markup).
You will only be charged for the time spent related to your work. All charges are subject to VAT at the prevailing rate, except in cases where the work carried out is zero-rated.
6. Fixed Price Work
The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials, and will be within 10% of the equivalent total hourly rate cost. All costs are subject to VAT at the prevailing rate.
Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:
- If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional work not referred to in the estimate.
- If, after submission of the estimate, there is an increase in the price of materials.
- If, after submission of the estimate, it is discovered that further work needs to be carried out which was not anticipated when the estimate was prepared.
- If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.
- Requirement of a detailed insurance report (in addition to the estimate and invoice) will incur a nominal charge of £25.00.
We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.
6.1 Preparation of Existing Surfaces
Unless expressly stated otherwise within the quotation, standard preparation of walls and floors includes only the routine preparation necessary to facilitate the installation of the new wall and floor finishes. This includes the removal of one existing layer of wall cladding, tiles or floor covering, the scraping back of residual adhesive where reasonably practicable, and minor filling, sanding or levelling of small surface imperfections to provide a suitable substrate for the new installation.
Standard preparation does not include the replacement or repair of plasterboard, cement board, plywood, floor substrates, timber, plaster, render, screed, or any structural elements. It also excludes the rectification of water damage, damp, rot, mould, loose or unstable substrates, significantly uneven walls or floors, excessive adhesive build-up, hidden defects, or any other remedial building works unless these are specifically included within the quotation.
As the condition of the underlying walls and floors cannot be fully assessed until the existing coverings have been removed, MPH Installations Ltd cannot reasonably identify all defects during the survey stage. Should any concealed defects or conditions requiring additional remedial works be discovered during the installation, these will be brought to the customer’s attention. Any such works fall outside the original contract and will be treated as a chargeable variation. No additional works will be undertaken until the customer has approved the scope of work and any associated costs.
7. Offers & Incentives
On an ongoing basis, at our discretion, we promote a selection of offers and incentives; these will be clearly defined, including any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.
This includes computer-aided design (CAD) conceptual artwork for bathrooms.
8. Material Collection
Collection of non-stock items is chargeable; however:
- Time taken will be kept to a minimum and within reason and should not exceed 45 minutes.
- In the unforeseen circumstance that the collection time is likely to exceed 45 minutes, you will receive prior notification of the reason.
- Only one tradesperson is permitted to leave the job to collect required materials/parts.
9. Invoices & Payment
Upon your agreement for us to carry out estimated or prebooked work, an agreed deposit payment of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.
You will be invoiced as agreed, for which payment is due on receipt. MPH reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.
You accept sole liability to make payment in full, unless you disclose when initially instructing us to carry out work and/or supply materials that you are acting on behalf of a third party.
9.1. Substantial Progress
For the purposes of this Agreement, Substantial Progress shall be deemed to have been achieved when the majority of the contracted works have been completed, and the project has progressed to a stage where only second fix works, finishing items, commissioning and/or minor snagging remain before final completion. This will normally include completion of first fix plumbing works, preparation of walls and floors and substantial completion of tiling/panelling/cladding.
MPH Installations Ltd shall determine when the Works have reached the stage of Substantial Progress, acting reasonably and in good faith. Once this stage has been reached, the next agreed stage payment shall become immediately due and payable, with the final balance being due on completion.
9.2 Withholding of Stage Payments
The Customer shall not withhold any payment due under this Agreement because of minor defects, cosmetic imperfections or snagging items that do not materially affect the use, safety or functionality of the installation. MPH Installations Ltd will rectify any genuine snagging items within a reasonable time in accordance with its warranty obligations.
9.3 Failure to Make Stage Payments
If any stage payment is not received when due, MPH Installations Ltd reserves the right to suspend the Works until payment has been received. Any resulting delay to the programme shall not constitute a breach of contract by MPH Installations Ltd, and the completion date shall be extended accordingly.
10. Timekeeping
Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson attends accordingly. We accept no liability in respect of the non-attendance or late attendance on site of the tradesperson, or for the late or non-delivery of materials.
We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.
11. Cancellation
If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us so that you are not liable to be charged.
If you cancel your instructions more immediately prior to work being carried out, for larger projects or where materials are being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.
12. Satisfaction
MPH is committed to providing professional, top-quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s), you must provide us with written notice within 12 months.
You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.
13. Guarantee
For your peace of mind, we provide a 12-month guarantee on labour carried out by an MPH tradesperson, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.
The guarantee will become null & void if the work/appliance completed/supplied by us is:
- Subject to misuse or negligence.
- Repaired, modified or tampered with by anyone other than an MPH tradesperson. We will accept no liability for, or guarantee the suitability of, materials supplied by you & will accept no liability for any consequential damage or fault.
We will not guarantee any work in respect of:
- Blockages in waste or drainage systems.
- Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.
Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
Where we agree to carry out work on installations of inferior quality (or over ten years old), no warranty is given in respect of such work, and we accept no liability in respect of the effectiveness of such work or otherwise.
14. Liability
We will only be liable for rectifying our own guaranteed work and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control, and we shall be entitled to reasonable time extensions.
We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations or any Gas Warning Notice issued by an MPH tradesperson. Some of our tradespeople operate under their own individual Gas Safe Registration, and, as such, in those cases the tradesperson is solely responsible for any gas-related work and subsequent liability.
15. Title to Goods
Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property, we have the absolute authority to:
- Retake, sell or otherwise deal with or dispose of all or any part of these goods.
- Enter any premises, at any time and without notice, in which goods or any part thereof are installed, stored or kept, or are reasonably believed so to be.
- Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
16. General
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us, you agree irrevocably to waive the application of any of these terms and conditions.
