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Fixed Price Guarantee
Fast Installations

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Frequently asked Questions

Your MPH Trades policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.

You should be able to cancel and switch to MPH Trades . For more information, please call our sales team on 029 2167 3516 .

If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however, cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.

In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00 AM or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111999.

Our boiler services usually take place between March and October. When you sign up for one of our plans, we’ll be in touch to let you know which month you’re scheduled for. When your service is due, an engineer will be in contact to fix a date and time that suits you.

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*Limited time deal £0 excess on all plans. Offer expires on 31 December.

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MPH INSTALLATIONS LTD (MPH PLUMBING & HEATING) is an Introducer Appointed Representative (Financial Services Register No. 916214) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.

Finance Type Interest Bearing

Purchase Price £0.00

Amout of credit

£0.00

Monthly

£0.00

Total payable

£0.00

Interest (fixed)

£0.00

APR