Section 1: Definitions

• Call-Out Fees: Per-incident fees payable for any call-outs not expressly included in your chosen Plan.
• Fees: The total amount payable to us by you for the Home Cover Plans, including any applicable call-out fees or additional costs under a quote.
• Plan(s): The Home Cover service plan(s) you have applied for, which we have confirmed in writing as active and which have not been terminated.
• Quote: A quotation we issue and you accept for works or services outside of your plan.
• We/Us/Our: The heating installation and repair company providing your plan.
• Works: Any installation, repair or servicing carried out by us further to a quote.
• You/Your: The customer whose application for a plan has been accepted.

Section 2: Conditions Applicable to All Home Cover Plans

1. Eligibility

• You must have a domestic (up to 70 kW) condensing gas central heating boiler.
• You must live within our service area (please contact us for details).
• You must be 18 or over and the owner or owner-occupier of the property.
• The property must have five or fewer bedrooms.

2. Inclusions and Exclusions

• Each plan sets out its specific inclusions and exclusions (see Section 3).
  • Repairs and replacement parts (unless expressly included).
  • Removal of corrosion, clearing or repairing filters, or adding chemicals/inhibitors unless
  • included in your plan.
  • Adjusting time/temperature controls, bleeding radiators, pressurising sealed systems, or
  • relighting pilot lights.
  • Data- or software-related issues.
  • Visits outside standard working hours (8am–5pm, Mon–Fri, excluding bank holidays).

Section 3: Levels of Cover

Bronze Plan

• What’s Included:
  • Annual boiler service.
  • Carbon monoxide test.
  • Priority call-outs.
  • 2-year extended warranty (only if your boiler was supplied and installed by us and subject to continuous servicing throughout the manufacturer’s warranty period).
• What’s Not Included:
  • Boiler repairs (covered separately under manufacturer warranty).
  • Controls, flue or flue terminal.
  • Gas supply pipe.
  • Central heating system or radiators.
  • Networked/smart devices.
  • Swimming pool supplies.
  • Air/ground source heat pumps.
  • Underfloor or outdoor heating systems.
  • Showers or taps.

Silver Plan

• What’s Included:
  • Annual boiler service and safety check.
  • Carbon monoxide test.
  • Priority call-outs.
  • Unlimited parts and labour for central heating boilers, controls, pipework, radiators and valves, and central heating pumps.
• What’s Not Included:
  • Removing sludge or scale, or repairing damage caused by it.
  • Showers or taps.
  • Faults caused by accidental damage or third parties.

Gold Plan

• What’s Included:
  • All Silver Plan benefits.
  • Plumbing cover.
  • Labour for repairs to your boiler, controls and hot water cylinder.
  • Annual boiler service and safety check.
  • Unlimited parts and labour for central heating boilers, controls, pipework, radiators and valves, and central heating pumps.
  • Carbon monoxide alarm check.
  • Central heating health check on sockets and switches.
• What’s Not Included:
  • Removing sludge or scale, or repairing damage caused by it.
  • Showers or taps.
  • Faults caused by accidental damage or third parties. plan.