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We will visit your home to diagnose & fix your issue if we can without parts.
If you have persistent issues, it may be more cost-effective to replace.
Our engineers work between 8am - 5pm. We'll try our best to arrive within your preferred time.
Remember: We won’t charge your card until the job is finished and you’re happy.
If it’s a bigger job requiring specific parts, we’ll give you a no-obligation fixed price there & then to complete the job.
| Boiler issues | Fixed price inc VAT |
|---|---|
| Sensor | £95 |
| Electrodes | £110 |
| Plate Heat Exchanger | £185 |
| Fan | £220 |
| Controls issues | Fixed price inc VAT |
|---|---|
| External Clock/Thermostat (not smart controls) | £120 |
| Wider system issues | Fixed price inc VAT |
|---|---|
| Replacement radiator valve | £160 |
One of our experienced Gas Safe registered repair engineers will come to your home and complete a 30-mins inspection and diagnosis of your boiler, so you’ll know exactly what’s wrong.
If your boiler can be fixed without additional parts within the 60-mins inspection, we’ll complete the fix for you – all within the £90 inc vat* fee. We have found that around 70% of repairs can be fixed within 60-mins, meaning you’ll only pay £90 inc vat* if you fall into this category.
If we can’t complete the fix within the 60-mins, we’ll give you a no-obligation fixed price quote to complete the work based on the type of repair we need to complete. You can see these prices on our repair webpage.
We have found that around 70% of repairs can be fixed within a 60-mins. This means you’ll only pay £90* if you fall into this category, providing no additional parts are required.
The price you see is the price you’ll pay. We don’t charge extra or have any hidden fees to fix the issue that has been diagnosed.
If your boiler has another fault (outside of what we have repaired), or develops another fault, we will issue you with another quote for that work. We’ll also help you decide when is the best time to replace your boiler if it has recurring issues.
As part of your repair, we include a 1-year workmanship guarantee for any work that directly relates to the repair.
All parts used are covered by the manufacturer’s warranty.
You won’t be charged until after your engineer has completed the inspection and our technical team has audited the work completed by the engineer.
If a follow-up repair is required, we won’t charge you the £90* initial inspection fee until the follow-up repair job has been completed and audited.
No, you don’t have to use MPH Trades for the follow-up repair. If we can’t repair your boiler within the 60-mins inspection, we’ll provide you with a no obligation, fixed price quote to complete the work.
If we deem your boiler beyond economic repair during the 60-mins inspection and diagnosis, we’ll provide you with a no-obligation quote to get a replacement boiler with us.
On top of this, we’ll refund you the £90* inspection fee if you decide to replace your boiler with .
We never want to charge you unnecessarily. If we find that your issue is covered by your warranty before we come around to complete the inspection, we won’t charge you anything.
If through the inspection and diagnosis process we find that the issue is covered by your warranty, you will only be charged the initial £90* inspection fee.
It can be a tricky decision to work out when is best to repair or replace, but we’re here to help you work out the best thing to do.
Based on the answers you provided in the questionnaire, we’ve provided you with a tailored recommendation on this page, alternatively, you can Contact Us if you’d like to speak to one of our technical experts.
For just £90 inc vat*, we will send one of our experienced Gas Safe engineers to your home to inspect your boiler and diagnose the problem you are having with your heating system.
If we can fix the problem there and then without any replacement parts, we will do so for FREE as part of your £90 inc vat* inspection visit. We find that about 70% of our customers fall into this group and get their boiler fixed for just £90 inc vat*.
£90 inc vat (Up to 60 minutes)
£90 inc vat (per each additional hour)
Reduced rate of £80 per hour for jobs that take a full day (8 hours)
*The exact cost will depend on the actual time spent associated with your job and will be plus parts (if any are needed). All works is carried out in line with our terms and conditions which you can find on our website.
For more complex repairs requiring replacement parts, we’ll give you a fixed price quote to complete the additional work, which we’ll do the same day provided we can source the parts locally. Unlike our competitors, we have nothing to hide so you can see the full list of our prices on our website.
Every job we do is audited and signed off by one of our experienced technical team, and you won’t pay until you are happy with the work that we’ve done.
If you’d like any more information on our repair visits, contact us on Live Chat, or give us a ring at 029 2167 3516 .
There are a few things to consider when deciding whether to repair or replace.
Whilst repairing your boiler will usually be cheaper in the short run, it isn’t uncommon for more issues to arise. This can often be because of the damage to other parts that the original issue causes. So, if you are having persistent issues, it can often be cheaper in the long run to replace your boiler instead of repairing it.
We also recommend replacing your boiler if it is over 10 years old. In our experience, broken boilers that are over 10 years old will more often than not continue to break, again costing you more in the long run. On top of this, the efficiency of newer boilers means you’ll save on your energy bills too.
If you decide you would like to replace your boiler, MPH Trades is here to help! Complete our short questionnaire and get a new boiler installed tomorrow for just £1,800.
If you’d like any more information on whether to repair or replace, contact us on Live Chat, or give us a ring at 029 2167 3516 .
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MPH INSTALLATIONS LTD (MPH PLUMBING & HEATING) is an Introducer Appointed Representative (Financial Services Register No. 916214) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.
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